Question 1

What type of wax do you use?

Accepted Answer

We use premium coconut, soy, gel, and palm waxes chosen for each candle’s design and quality.

Question 2

Are your candles scented?

Accepted Answer

All candles are scented except some decorative pieces available unscented for allergies or preferences.

Question 3

Are all candles handcrafted?

Accepted Answer

Yes, every candle is meticulously handcrafted, making each piece unique.

Question 4

Can candles be lit or are they just decorative?

Accepted Answer

All candles are designed to be lit except the Prestige Décor line, which is for decoration only.

Question 5

Do you ship internationally?

Accepted Answer

Currently, we ship throughout Europe including the UK; worldwide shipping will come soon.

Question 6

How long does delivery take?

Accepted Answer

Delivery takes 2-3 business days in Italy, 3-4 days in Europe, and up to 7 days in the UK.

Question 7

Do you accept returns?

Accepted Answer

Returns accepted within 14 days if items are unused and approved in advance.

Question 8

What if my candle arrives damaged?

Accepted Answer

Contact us within 48 hours with photos; we’ll arrange a replacement or refund.

FAQ

Made on Lake Maggiore, Italy